We’ve introduced new Inbox Messaging Preferences to give you more control over how messages are sent and conversations are handled in your SalesCaptain workspace.
You can now configure how the Enter key behaves when composing a message and choose whether sending a message should automatically close the conversation.
How it works
Inbox Messaging Preferences gives you two options:
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Press Enter to send in Inbox — Quickly send messages using the Enter key.
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Smart assign — send & close — Automatically close a conversation when you send a message.
These settings help you customize your Inbox workflow based on how your team prefers to manage conversations.
How to change your Inbox preferences
Go to:
Dashboard → Settings → Your Profile
From there, you can configure both of these preferences according to your workflow.
Press Enter to send in Inbox
When enabled, pressing Enter sends your message directly from the Inbox.
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Enter → Sends the message
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Shift + Enter → Starts a new line
When disabled, pressing Enter starts a new line, and you can use the Send button to send your message.
This is especially useful if you prefer keyboard-based messaging and want to respond to conversations faster.
Smart assign — send & close
The Smart assign — send & close setting controls what happens to a conversation after you send a message.
When enabled:
Sending a message automatically closes the conversation.
When disabled:
Sending a message leaves the conversation open.
This gives you more flexibility in managing your Inbox, depending on whether your workflow requires conversations to be closed immediately after responding.
Example
A support agent has finished responding to a customer and doesn’t need any further action.
With Smart assign — send & close enabled, the conversation is automatically closed as soon as the message is sent.
Alternatively, if the agent expects a follow-up or wants to keep working on the conversation, they can disable the setting so the conversation remains open.
Customize your Inbox workflow
You can enable or disable either setting independently, allowing you to configure your Inbox exactly the way your team works.